Friends & Family Test Results
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.
Since the FFT was launched in 2013, millions of patients have submitted feedback. It's used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, and patient transport.
FFT Results
Month / Year | Very Good | Good | Neither Good Nor Poor | Poor | Very Poor | Don't Know |
---|---|---|---|---|---|---|
Jan 2024 | 128 | 42 | 6 | 8 | 4 | 1 |
Feb 2024 | 109 | 20 | 4 | 2 | 2 | 1 |
Mar 2024 | 81 | 21 | 6 | 2 | 2 | 0 |
Apr 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
May 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
Jun 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
Jul 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
Aug 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
Sep 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
Oct 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
Nov 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
Dec 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
Patient feedback
We asked the question:
Why did you choose that response?
Telephone consultation was on time. Doctor was pleasant and efficient.
Posted on: 15/03/2024
Doctor Gormley was very helpful at my appointment
and dealt with the queries and actions successfully.
Posted on: 15/03/2024
Service was great, nurse thorough. Didn't have to wait long.
Posted on: 14/03/2024
I’m always happy with the service never been let down.
Posted on: 14/03/2024
I had an appointment with the nurse and she was very lovely and helpful.
Posted on: 14/03/2024
Efficient appointment booking system, excellent care provided whilst at the surgery. Friendly, helpful and courteous reception.
Posted on: 14/03/2024
Got a call from the doctor and she was very helpful and explained everything well
Posted on: 14/03/2024
Doctor and reception staff friendly
Posted on: 13/03/2024
Got a F2F appointment within 10 days and a follow up with the same GP to discuss results of tests. Pleased with the service
Posted on: 13/03/2024
Have always been dealt with efficiently and with kindness
Posted on: 12/03/2024
Quick attention was given to my problem, bearing in mind the current delays. We are very pleased with our GP practice.,
Posted on: 12/03/2024
Dr Pheerunggee took her time to explain my circumstances and what course of action would be taken.
Posted on: 12/03/2024
Dr Chandra helped to resolve a very stressful situation. Thank you very much.
Posted on: 12/03/2024
Telephone answered promptly in the afternoon. Very pleased to be able to book a blood test appointment at the surgery as it saved a trip to collect the form then book in at the Silverthorn Centre. I was seen at the surgery for the blood test more or less on time.
Posted on: 09/03/2024
I was seen in reasonable time, the waiting area was airy, clean and spacious with lots of helpful and interesting information. The doctor I saw was friendly polite and easy to talk to.
Posted on: 09/03/2024
I had an appointment with the nurse and she called me in within 5 mins of my appointment time and was straight to the point. I had a blood test done and was finished very quickly.
Posted on: 09/03/2024
Excellent service as always . Big thanks!
Posted on: 08/03/2024
Had a consultation with the Surgery Physio who identified the source of my pain immediately and gave me a couple of exercises to help.
Posted on: 08/03/2024
Once I made an appointment I received a few reminders.
Physio himself is amiable and professional.
Posted on: 08/03/2024
I have seen Dr Lynda Koech at my appointment yesterday, she was absolutely wonderful. I have been registered with Ridgeway Surgery for all my life and I have never had such a positive experience with a GP before. She has the most positive attitude, bubbly personality and was very attentive with my concerns. As a patient it is so nice to feel seen and feel comfortable with a doctor, her positivity brightens up the surgery. Thank you very much for your service.
Posted on: 07/03/2024
Friendly receptionist and nurse, I was also seem promptly
Posted on: 07/03/2024
Dr Chandra is caring, understanding and efficient and explains things.
Posted on: 07/03/2024
GP explained everything clearly as she examined me and listened to me
Posted on: 06/03/2024
Doctor listened to me about my concerns regarding my situation and provided the right treatment/further investigation.
Posted on: 06/03/2024
Our surgery is kind and helpful and very caring.
Posted on: 05/03/2024
Everyone was courteous and professional.
Posted on: 05/03/2024
Very informative and caring
Posted on: 01/03/2024
Staff on the telephone, reception and doctor were all very pleasant and personable. The doctor listened carefully and took the time to fully check for symptoms. He was very informative and efficient without pushing me out the door. I only had to wait for 15 minutes. The best experience I’ve had at the doctors. Thank you.
Posted on: 29/02/2024
Doctor knew exactly what was required to help with my health
Posted on: 29/02/2024
Very helpfull. Felt relaxed and was given some good advice.
Posted on: 29/02/2024
I saw a GP on the day I phoned, she listened carefully to my symptoms and gave helpful advice.
Posted on: 29/02/2024
I learnt quite a lot and feel that I am able adjust my diet in a way that should improve my health.
Posted on: 28/02/2024
I injured my knee on Sunday and by Tuesday morning it was too painful to walk. So phoned the surgery on Tuesday morning and they got me in on a cancellation which was very quick, within 2 hours
I saw the doctors who was very good and explained everything. I felt I have been well looked after by the receptionist and doctors.
THANKS. SH
Posted on: 28/02/2024
Dr Chandra was very helpful
Posted on: 28/02/2024
Nurse that took my bloods was very polite & treated me with respect.
Posted on: 27/02/2024
I was seen quickly and received good advice
Posted on: 27/02/2024
Staff were very efficient
Posted on: 27/02/2024
The staff and the doctor I spoke to were very helpful and had a pleasant attitude
Posted on: 25/02/2024
The doctor was informative understanding and helpful
Posted on: 24/02/2024
Dr Gormley was so nice and understanding and was lovely to have a face to face talk with him. He made me feel better.
Thank you
Posted on: 24/02/2024
My doctor is extremely helpful and understanding. She listens to my concerns and shows empathy which I think is very rare. I feel very supported.
Posted on: 23/02/2024
Actually I will say ‘Excellent’ and all times too from this Doctor’s surgery
Posted on: 22/02/2024
The nurse I saw was friendly, informative, professional & considerate
Posted on: 22/02/2024
Dr Gormley was excellent
Posted on: 22/02/2024
I had a very pleasant appointment with the nurse. She was extremely welcoming and warm in nature and put me at ease. She is a credit to the surgery.
Thank you for having such a lovely member of staff.
Posted on: 22/02/2024
Dr Cave is one of the best doctors I've ever seen . She is very attentive and very professional. She has a such a good persona that puts you to ease and listens intently and so so helpful to solve the patients problem . She is a credit to the surgery and her profession.
Posted on: 22/02/2024
All the doctors at the practice are very good especially Dr Gormley who I’ve been seeing for many years, is excellent, always very informative and thorough, explaining everything in detail.
Posted on: 22/02/2024
Dr Cave is thorough and promt when ensuring a diagnosis.
Our family always feel in safe and capable hands when we see her.
Posted on: 21/02/2024
Receptionists are helpful & GPs thorough in investigating & treating the problem. They also take time to explain everything & get the process moving.
Posted on: 20/02/2024
Being able to book an appointment so quickly with the receptionist who was very understanding on the phone and the doctor taking her time to respectfully listen to me first and then offering her advice.
Posted on: 20/02/2024
My concern about my hip was taken seriously, a diagnosis made and further treatment given, with advice about more long term treatment.
Posted on: 19/02/2024
Nurse was very helpful
Posted on: 17/02/2024
I was seen very quickly, by the surgery nurse.
I have seen her previously a few times.
She is exceptionally good at taking blood samples. She does not hurt or cause any after unnecessary bruising to the site. I felt very confident with this member of staff. Always efficient & professional.
Posted on: 17/02/2024
Because i was greeted with a smile at reception. I didn’t have to wait long. The nurse that attended to me was nice and made me feel comfortable by having a conversation throughout my visit.
Posted on: 15/02/2024
It was a prompt and effective appointment and was seen quickly by an experienced doctor.
Posted on: 15/02/2024
I was able to get an urgent face to face same day appointment with my GP who listened to my symptoms and followed this up with tests and treatment.
Posted on: 14/02/2024
The doctor was very helpful and took his time to ensure I was seen to correctly and effectively. Very nice, understanding, and helpful!
Posted on: 14/02/2024
Dr Hameed phoned at the correct time and I felt was really listening and was very pleasant and helpful
Posted on: 14/02/2024
The doctor was helpful and encouraging. I didn't have to wait long.
Posted on: 13/02/2024
I was very happy with my appointment with the physio. It was timely and considerate. He listened to my concerns and was quick to respond to my concerns.
Posted on: 10/02/2024
My blood test appointment was on time.
When I inquired about the reason of my blood test, I was given a positive answer.
Posted on: 10/02/2024
My appointment was on time and the staff are nice and polite.
Posted on: 09/02/2024
My appointment was on time and Dr Hameed took time to explain my condition fully and talk me through the next steps.
Posted on: 08/02/2024
I arrived on time and was seen almost immediately.
Posted on: 08/02/2024
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