Friends & Family Test Results

 

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The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.

Since the FFT was launched in 2013, millions of patients have submitted feedback. It's used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, and patient transport.

 

FFT Results

Select year:
  • 73% Very Good
  • 19% Good
  • 4% Neither Good Nor Poor
  • 2% Poor
  • 2% Very Poor
  • 0% Don't Know
Month / Year Very Good Good Neither Good Nor Poor Poor Very Poor Don't Know
Jan 2024 128 42 6 8 4 1
Feb 2024 109 20 4 2 2 1
Mar 2024 88 21 6 2 2 0
Apr 2024 49 13 2 0 0 0
May 2024 0 0 0 0 0 0
Jun 2024 0 0 0 0 0 0
Jul 2024 0 0 0 0 0 0
Aug 2024 0 0 0 0 0 0
Sep 2024 0 0 0 0 0 0
Oct 2024 0 0 0 0 0 0
Nov 2024 0 0 0 0 0 0
Dec 2024 0 0 0 0 0 0

Patient feedback

We asked the question:
Why did you choose that response?

Telephone consultation was on time. Doctor was pleasant and efficient.
Posted on: 15/03/2024

Doctor Gormley was very helpful at my appointment and dealt with the queries and actions successfully.
Posted on: 15/03/2024

Service was great, nurse thorough. Didn't have to wait long.
Posted on: 14/03/2024

I’m always happy with the service never been let down.
Posted on: 14/03/2024

I had an appointment with the nurse and she was very lovely and helpful.
Posted on: 14/03/2024

Efficient appointment booking system, excellent care provided whilst at the surgery. Friendly, helpful and courteous reception.
Posted on: 14/03/2024

Got a call from the doctor and she was very helpful and explained everything well
Posted on: 14/03/2024

Doctor and reception staff friendly
Posted on: 13/03/2024

Got a F2F appointment within 10 days and a follow up with the same GP to discuss results of tests. Pleased with the service
Posted on: 13/03/2024

Have always been dealt with efficiently and with kindness
Posted on: 12/03/2024

Quick attention was given to my problem, bearing in mind the current delays. We are very pleased with our GP practice.,
Posted on: 12/03/2024

Dr Pheerunggee took her time to explain my circumstances and what course of action would be taken.
Posted on: 12/03/2024

Dr Chandra helped to resolve a very stressful situation. Thank you very much.
Posted on: 12/03/2024

Telephone answered promptly in the afternoon. Very pleased to be able to book a blood test appointment at the surgery as it saved a trip to collect the form then book in at the Silverthorn Centre. I was seen at the surgery for the blood test more or less on time.
Posted on: 09/03/2024

I was seen in reasonable time, the waiting area was airy, clean and spacious with lots of helpful and interesting information. The doctor I saw was friendly polite and easy to talk to.
Posted on: 09/03/2024

I had an appointment with the nurse and she called me in within 5 mins of my appointment time and was straight to the point. I had a blood test done and was finished very quickly.
Posted on: 09/03/2024

Excellent service as always . Big thanks!
Posted on: 08/03/2024

Had a consultation with the Surgery Physio who identified the source of my pain immediately and gave me a couple of exercises to help.
Posted on: 08/03/2024

Once I made an appointment I received a few reminders. Physio himself is amiable and professional.
Posted on: 08/03/2024

I have seen Dr Lynda Koech at my appointment yesterday, she was absolutely wonderful. I have been registered with Ridgeway Surgery for all my life and I have never had such a positive experience with a GP before. She has the most positive attitude, bubbly personality and was very attentive with my concerns. As a patient it is so nice to feel seen and feel comfortable with a doctor, her positivity brightens up the surgery. Thank you very much for your service.
Posted on: 07/03/2024

Friendly receptionist and nurse, I was also seem promptly
Posted on: 07/03/2024

Dr Chandra is caring, understanding and efficient and explains things.
Posted on: 07/03/2024

GP explained everything clearly as she examined me and listened to me
Posted on: 06/03/2024

Doctor listened to me about my concerns regarding my situation and provided the right treatment/further investigation.
Posted on: 06/03/2024

Our surgery is kind and helpful and very caring.
Posted on: 05/03/2024

Everyone was courteous and professional.
Posted on: 05/03/2024

Very informative and caring
Posted on: 01/03/2024

Staff on the telephone, reception and doctor were all very pleasant and personable. The doctor listened carefully and took the time to fully check for symptoms. He was very informative and efficient without pushing me out the door. I only had to wait for 15 minutes. The best experience I’ve had at the doctors. Thank you.
Posted on: 29/02/2024

Doctor knew exactly what was required to help with my health
Posted on: 29/02/2024

Very helpfull. Felt relaxed and was given some good advice.
Posted on: 29/02/2024

I saw a GP on the day I phoned, she listened carefully to my symptoms and gave helpful advice.
Posted on: 29/02/2024

I learnt quite a lot and feel that I am able adjust my diet in a way that should improve my health.
Posted on: 28/02/2024

I injured my knee on Sunday and by Tuesday morning it was too painful to walk. So phoned the surgery on Tuesday morning and they got me in on a cancellation which was very quick, within 2 hours I saw the doctors who was very good and explained everything. I felt I have been well looked after by the receptionist and doctors. THANKS. SH
Posted on: 28/02/2024

Dr Chandra was very helpful
Posted on: 28/02/2024

Nurse that took my bloods was very polite & treated me with respect.
Posted on: 27/02/2024

I was seen quickly and received good advice
Posted on: 27/02/2024

Staff were very efficient
Posted on: 27/02/2024

The staff and the doctor I spoke to were very helpful and had a pleasant attitude
Posted on: 25/02/2024

The doctor was informative understanding and helpful
Posted on: 24/02/2024

Dr Gormley was so nice and understanding and was lovely to have a face to face talk with him. He made me feel better. Thank you
Posted on: 24/02/2024

My doctor is extremely helpful and understanding. She listens to my concerns and shows empathy which I think is very rare. I feel very supported.
Posted on: 23/02/2024

Actually I will say ‘Excellent’ and all times too from this Doctor’s surgery
Posted on: 22/02/2024

The nurse I saw was friendly, informative, professional & considerate
Posted on: 22/02/2024

Dr Gormley was excellent
Posted on: 22/02/2024

I had a very pleasant appointment with the nurse. She was extremely welcoming and warm in nature and put me at ease. She is a credit to the surgery. Thank you for having such a lovely member of staff.
Posted on: 22/02/2024

Dr Cave is one of the best doctors I've ever seen . She is very attentive and very professional. She has a such a good persona that puts you to ease and listens intently and so so helpful to solve the patients problem . She is a credit to the surgery and her profession.
Posted on: 22/02/2024

All the doctors at the practice are very good especially Dr Gormley who I’ve been seeing for many years, is excellent, always very informative and thorough, explaining everything in detail.
Posted on: 22/02/2024

Dr Cave is thorough and promt when ensuring a diagnosis. Our family always feel in safe and capable hands when we see her.
Posted on: 21/02/2024

Receptionists are helpful & GPs thorough in investigating & treating the problem. They also take time to explain everything & get the process moving.
Posted on: 20/02/2024

Being able to book an appointment so quickly with the receptionist who was very understanding on the phone and the doctor taking her time to respectfully listen to me first and then offering her advice.
Posted on: 20/02/2024

My concern about my hip was taken seriously, a diagnosis made and further treatment given, with advice about more long term treatment.
Posted on: 19/02/2024

Nurse was very helpful
Posted on: 17/02/2024

I was seen very quickly, by the surgery nurse. I have seen her previously a few times. She is exceptionally good at taking blood samples. She does not hurt or cause any after unnecessary bruising to the site. I felt very confident with this member of staff. Always efficient & professional.
Posted on: 17/02/2024

Because i was greeted with a smile at reception. I didn’t have to wait long. The nurse that attended to me was nice and made me feel comfortable by having a conversation throughout my visit.
Posted on: 15/02/2024

It was a prompt and effective appointment and was seen quickly by an experienced doctor.
Posted on: 15/02/2024

I was able to get an urgent face to face same day appointment with my GP who listened to my symptoms and followed this up with tests and treatment.
Posted on: 14/02/2024

The doctor was very helpful and took his time to ensure I was seen to correctly and effectively. Very nice, understanding, and helpful!
Posted on: 14/02/2024

Dr Hameed phoned at the correct time and I felt was really listening and was very pleasant and helpful
Posted on: 14/02/2024

The doctor was helpful and encouraging. I didn't have to wait long.
Posted on: 13/02/2024

I was very happy with my appointment with the physio. It was timely and considerate. He listened to my concerns and was quick to respond to my concerns.
Posted on: 10/02/2024

My blood test appointment was on time. When I inquired about the reason of my blood test, I was given a positive answer.
Posted on: 10/02/2024

My appointment was on time and the staff are nice and polite.
Posted on: 09/02/2024

My appointment was on time and Dr Hameed took time to explain my condition fully and talk me through the next steps.
Posted on: 08/02/2024

I arrived on time and was seen almost immediately.
Posted on: 08/02/2024